Please make sure to follow these guidelines when returning your part(s) to
ensure the proper and efficient processing of your return. Incorrect returns
will be denied by our Returns Department and sent back to you at your expense.
To prevent denied returns, we’ve provided you with an easy checklist:
* Is it within 30 days of when you placed this order?
* Have you called (651) 251-5700 or emailed email@example.com to
receive a Return Authorization Number (RMA Number)?
* Is your part(s) packed in the original bag, box, and includes original labels?
* Is the RMA Number visible on the OUTSIDE of the package? If the RMA Number is
not visible on the outside of the package, the Returns Department will refuse
the package, and it will be returned to you at your expense.
* Are you sending the return to our – Ness Electronics – address:
1800 E. 121st Street, Burnsville, MN 55337
* Will your return arrive at Ness Electronics within 30 days of when you
received your RMA Number?
NEW / UNUSED RETURNS
Please contact us before returning your purchase to receive a Return Authorization
Number (RMA Number). Returned orders WILL NOT be processed without a valid RMA Number.
RMA Numbers are available for 30 days after the order date. New/Unused purchases
can be returned at the purchaser's expense for a refund, minus the initial shipping
charge on the purchase.
When you receive your RMA Number, we will note your payment information. Our
Returns Department must receive your return within 30 days after you received
your RMA Number. If we do not receive your return within 30 days of your RMA
Number, your payment information on file will be charged the cost of your
replacement product, the RMA will be closed, and you will be the happy owner
of that part/order.
DEFECTIVE / WARRANTY CLAIMS
If your TV part fails within its allotted warranty, please file a Warranty
Claim with our Returns Department. To do this, please email us
(firstname.lastname@example.org) with the following information: your order
number, TV model number, original part number, and defective claim. Our Returns
Department will then issue you a Return Authorization Number (RMA Number) via
email and walk you through the returns process.
Copyright © 2000 Ness Electronics | Contact: email@example.com